Highfield transforms its performance management processes with Reclaro to achieve a 55% uplift in completed milestones every month.

Josie Hughes

Director of Marketing, Strategy & Culture, Highfield Professional Solutions

At a Glance

Founded in 2006, Highfield Professional Solutions are recruitment specialists dedicated to sourcing the talent needed to design, deliver and operate the critical infrastructure projects that are vital to keeping communities running like water, data centres, highways and nuclear power.

The Starting Point

Before discovering Reclaro, Highfield used the award-winning 1-3-5® framework through static Word documents, which often felt like rigid to-do lists. As priorities shifted in their fast-paced industry, these plans quickly became outdated, causing inefficiencies in tracking accurate progress and aligning teams towards common objectives.

The Challenge

Highfield loved the 1-3-5® strategy framework for structuring priorities, but working in Word documents led to silos and made collaboration difficult. There was no way to track progress on key results or align objectives across teams. They needed a dynamic solution to keep strategic goals visible, enable collaboration, and ensure accountability as the team grew. Supporting and enhancing their valued appraisal processes was also crucial.

The Work

• Highfield improved their appraisal processes
• They introduced weekly and monthly performance meetings.
• Built an incentivising package for 100% plan completion
• Dedicated 1-2-1s and performance reviews
• Focused on creating team collaboration
• Switched to three-monthly 1-3-5®s for larger strategic objectives

The Impact

The most transformational results include:

• Sustained growth maintained over six months, with projections to exceed 350 completed actions per month by year-end
• Quarterly plan completion rates up from 70% to 90%+, driven by targeted incentives and clear accountability
• Full team engagement in strategic planning, with every team member actively maintaining plans during 1-2-1s and reviews
• Noticeable increase in team collaboration on key results, accelerating shared ownership and progress
• Streamlined appraisal processes using Reclaro have eliminated outdated Word documents, creating a live, collaborative planning environment
• Performance meetings now run more efficiently, leveraging real-time data to save significant time and sharpen focus
• Greater agility achieved by switching to three-monthly objectives, enabling teams to adapt quickly to industry changes
• 100% plan completion is now incentivised each quarter, reinforcing accountability and driving consistent results
• 55% uplift in completed milestones per month, rising from 202 to 320, adding 120 more strategic actions every month

The Solution

• Reclaro transformed Highfield’s static 1-3-5® plans into dynamic, real-time tools, making strategic planning and execution far more effective
• The team became more agile, introducing six-monthly 1-3-5® plans for senior roles and quarterly plans for faster-paced operational roles, tailoring the framework perfectly to their needs
• The software keeps the team focused on what matters most. In weekly meetings, employees use Reclaro to review progress, spot blockers, and assign tasks. Updating plans before each meeting has become an integral part of their culture
• Reclaro is now fully embedded in the performance management process, enabling more engaging 1-2-1s anda highly productive team performance meetings

Looking Ahead: Confidently reaching further

Highfield will continue leveraging Reclaro to align their teams, strengthen accountability, and drive strategic success. Looking ahead, their focus is on helping new employees quickly understand the 1-3-5® framework, a goal they plan to achieve with Reclaro’s comprehensive support, including built-in guides and instructional videos.

With this approach, Highfield is well-positioned to sustain momentum, scale effectively, and achieve even greater results in the future.