Highfield transforms its performance management processes with Reclaro to achieve 100% of their performance goals every quarter.

Challenges

Before discovering Reclaro, Highfield used the award-winning 1-3-5® framework through static Word documents, which often felt like rigid to-do lists. As priorities shifted in their fast-paced industry, these plans quickly became outdated, causing inefficiencies in tracking accurate progress and aligning teams towards common objectives.

“We loved the 135 OKR framework as it was a great way to structure our strategic priorities but everyone was working in word and in silos. There was no way to collaborate on objectives together and also see how far you were progressing towards your key result.”

- Josie Hughes, Director of Marketing at Highfield Professional Solutions

Highfield needed a dynamic solution to facilitate collaboration and accountability, keeping their strategic goals front and centre as their team grew. They also place significant value on their appraisal processes, so it was vital for them to support and enhance these further.

The Solution

Reclaro perfectly answered Highfield’s challenges by transforming their static 1-3-5® plans into dynamic, real-time structured tools for more effective strategic planning and execution. They became much more agile and introduced six-monthly 1-3-5® plans for senior roles and quarterly plans for more fast-paced operational roles. Highfields could maximise the value the framework provided, making adaptations to fit their needs perfectly.

Reclaro is now fully embedded into their performance management process, facilitating more inspiring and productive 1-2-1s and effective team performance meetings. The software helps them stay on track and focused on what’s important to move forward. During weekly meetings, employees log in to the Reclaro software and use the interface to discuss progress, identify blockers, and delegate tasks. It has become part of their culture to ensure that all plans are updated before each meeting.

Results

Josie has reported significant progress since they initially adopted the Reclaro software into their business earlier this year.

The most transformational results include:

• Streamlined Processes: Highfields improved its appraisal processes, using Reclaro as a key tool within those. It eliminated outdated Word documents and created a live, collaborative environment for strategic planning.
• Effective Conversations: Weekly and monthly performance meetings now leverage real-time data from Reclaro, saving significant time and dramatically improving focus.
• Enhanced Accountability: By incentivising 100% plan completion each quarter, Highfield ensures that all employees stay on track with their goals. Incentives include lunch club perks, additional benefits, and monetary rewards.
• Improved Employee Engagement: Highfield’s employees actively maintain their plans, knowing these will form the basis of meaningful discussions during 1-2-1s and performance reviews.
• Collaboration: As you can delegate tasks to other team members, you can work collaboratively on achieving key results
• Tailored Framework: Switching to three-monthly 1-3-5®s for larger strategic objectives (excluding BAU activities) has given Highfield the flexibility to adapt to frequent changes in their industry.

Highfield’s Feedback

Josie Hughes and her team recognise the value the Reclaro software provides by bringing the 1-3-5® framework to life.

"Setting our 1-3-5®s used to feel like creating a static to-do list, but now our to-do lists are the milestones within Reclaro, making them far more manageable and actionable. We can also see how each of them links to bigger strategic goals."

She also highlights how instrumental Reclaro has been to encourage a better focus on strategic priorities overall:

"Reclaro helps us connect people to their quarterly objectives on a weekly/daily basis. We use the software as part of our weekly 121s and use the calendar function to see the progress of milestones the week before and discuss what's coming up the following week. This means that people have been focusing more on their strategic priorities and can easily see their progress with the dials."

Additionally, Highfield appreciates the responsive and supportive Reclaro team. Any queries and feature requests are handled swiftly, often resulting in new features that enhance their experience.

Looking Ahead

Highfield is set to continue leveraging Reclaro to align their teams, encourage accountability, and drive strategic success.

Their next key area of focus is ensuring new starters can quickly understand the 1-3-5® framework - a goal they aim to achieve with the support of Reclaro’s extensive help videos available within the software.

Visit Highfield Professional Solutions to learn more about their journey.