- Do you offer yearly contracts/plans?
- Overall we are contract-free, meaning you can cancel anytime. If you would rather pay annually and are happy to pay for
a year upfront (optional), you'll receive 2 months free of charge and only pay for 10 months.
- What payment methods do you accept?
- If you choose to pay monthly, the payment is taken from your company credit card using Stripe. If you pay a year upfront, we can
send you a one-off invoice payable by either credit card or debit card.
- Do you have a set up cost?
- Our 1-3-5® OKR Software is completely cloud-based and so there are no set-up costs. All new customers are given a unique app subdomain to ensure the highest level of data security and the cost of this is included in the monthly subscription price.
- Anything special for non-profits?
- Yes! We offer a 15% discount to any charitable or non-profit organisations. Contact us for further details.
- Once a new customer comes on board, what timescales can they expect for full implementation?
- We are a lean, agile team that can move as fast as required. A full implementation usually takes between 3 to 6 weeks,
depending on how many individuals will be using Reclaro and their current OKR journey progress. We’re a compact,
high-performance team that can respond swiftly to meet customer needs.
- Can I add or remove users month to month?
- Yes, you have complete flexibility to add or remove users and change user subscription level from month to month.
Your monthly payment will change automatically to reflect any user changes you make.
- Will Reclaro® work on my phone?
- Absolutely. Reclaro® is fully responsive with all mobile devices, displaying consistent information across all so
everything can be viewed and updated on the move.
- Can I share my plan with my chairperson or mentor?
- Yes, you can quickly and easily share your plan with whomever you want via the share button within the app. A unique link grants
plan access to whomever you share the link with. For confidentiality over time, this link expires after four weeks.
- Is onboarding included?
- Yes. Standard onboarding is included and available to everyone within the software tool in the form of short explainer videos to ensure users can set up their 1-3-5® plans successfully. We also offer premium onboarding which consists of 4 x live coaching sessions with our Founder, CEO and award-winning business coach, Pete Wilkinson, which incurs an additional charge. Such additional support during onboarding is provided via Zoom or an alternative video conferencing tool if preferred.
- Do you have a minimum number of users per customer?
- Customers are required to have at least one Premium user to experience the full benefit Reclaro provides. From then on,
they can choose how many users they have and at which subscription level they use Reclaro. Most of our customers have at
least 30 users allowing them to effectively cascade their OKRs throughout all teams in the business and get everyone
- Can I see all of the plans in my business together?
- As a Premium user (CEO, MD or Director level user), you will have access to the Reclaro Team Overview Dashboard, which
instantly displays the live performance dials of every single 1-3-5® plan in your business. This dashboard updates in
real-time and is available on the move.